Toddler Deluxe PJ Masks Owlette Costume
You want me to write review on something that never came. I got a email saying it when be delivered by 27th. My daughter am so happy that it would come in time for Halloween then on the 27th I got another email from u guys saying it was cancel. You know how hard it is to tell a very excited 5 year old that the costume she really wanted is not coming now. Not very happy little girl. U guys lost me and my friends as customers. Not cool.
I preordered a month in advance. I bought both my children the "Deluxe" costumes that came with gloves and show covers. I paid extra so the costumes would arrive in 3-5 days. When they arrived my daughter's costume was the cheaper version and by the time they arrived it was too late to do anything about it. They didn't change me for the "Deluxe" but just like I am writing this review both costumes ordered were "Deluxe".
My costume was delivered just before Halloween and my 6 year old was very upset to discover that one foot was sown on backwards. When my wife called about it we were offered $5 back on a screwed up $60 costume. I will never buy from this site again!
I ordered the deluxe version of this costume, which was "guaranteed for Halloween delivery" but instead received the "classic" version. My initial discussion with customer service revealed they did not get enough of the deluxe version in stock to fulfill their orders and instead replaced my order with the classic version. When I emailed customer service back to ask if I could receive any sort of partial refund for their failure to deliver on the guarantee, customer service then changed their tune and stated that I originally ordered the classic version (despite my attachment of the original order confirmation email which clearly stated deluxe). This continued for a number of responses. If I wasn't so disappointed in the customer service, I would have given the costume a 4.
I ordered a deluxe costume September 3rd it didn't ship until October 19th and it was not the deluxe it was the cheaper version. I wasn't notified of the switch and customer service offered to reimburse me 5 Dollars when I called to complain. Poor customer service at best, fraud at worst. Will never use this company again.
My granddaughter loved this costume! It was initially backordered but they made sure we received it before Halloween. The reflective parts of the costume were a plus for us. It ran a bit big but the size range covers 4 - 6x so that was to be expected. If we had gone down a size it may have been too snug. It can be worn again next year or used as a dress up costume. Thanks!