I've read some pretty bad reviews on this costume and I honestly can't figure out why!? My 3 1/2 yr old son loves the costume and it fits him perfectly (3-4 T) I am very happy with the costume and price.
Great Dragon costume
My 3 1/2 yr old son loves this costume. The 3-4 fits him perfectly. Good quality, I am very happy with the purchase!
What a waste of time and money!
I received the wrong size costume not just once but twice. Returned both, never received a refund on either. Terrible customer service, I don't think they ever had the costume in boys 8-10 as both that I received where toddler 3T-4T
Worst company ever
Well I don't even know where to begin...first, I ordered 2 costumes and only one came but the company charged me for both then told that they didn't, that I was only ever charged for the one costume despite what my PayPal and visa bill showed. After spending hours on hold with numerous conversations with people who could never help me or refund my money, just that they have filled out the paper work and that someone would phone me back...I ordered a second dragon costume as I was advised by the company in order to ensure I had it for Halloween...I ordered a 10-12 as the reviews said it fit small...when the costume finally came on October 24th...keep in mind I have paid for 2 Dragon constumes at this point and still fighting with the company to refund my money...they sent me a toddler 4-6...which needless to say didn't for vs the 10-12 that I ordered...so another phone call with waiting a hold 45 minutes...someone will call you back which never happened...ended up having to put a claim through PayPal for the original order...and had to eat the cost of the second costume that they sent the wrong size because by this point I wasn't going to waste my time returning as I live in Canada and would still most likely not get my refund from this awful company. I advise for no one to ever by from this company again, worst company service ever!! The costume itself is cute if it fit, but not worth dealing with the company...
I received the wrong size costume and returning it is a nightmare. Customer service gave me an order number to enter to get a return label, it doesn't work. So I emailed another request----getting no where!!! Very frustrated and I have a very sad child.
Wrong Size, BS Customer Service
I also received the wrong size (ordered a Childs 8-10, received a Toddler 3-4). I am currently in the middle of the nightmare that is returning this item and figuring out whether they are going to send the right size, or if I need to re-order it. If I re-order I want to be sure I will receive the correct size, and I also want the SAME price I paid and free shipping (since my original order contained multiple items and this one will be under $49). So far customer service has been a new person each time that treats it like a new case rather than an ongoing situation, I am getting the runaround and no answers to a very simple request. Very frustrated!
Completely wrong size
I ordered boys Medium and checked the sizing chart and recieved a toddler medium. I called spoke with customer service and was not helped but told a senior rep would call me back in 2 days. No call within 2 days. I checked the website again and saw the boys size medium 8-10 and went to create another order and saw the sku # in the order was same as what I had received. The website has incorrect sizing to what California costumes intended. Don't buy if looking for kids size 8.