I have used this company for many years, with no complaints. But this time I only received a part of my order, was told it was coming and then told it was never coming. I asked for a refund for what I did not receive and had to continue to call and get the run around for a month. I had to show bank statements that I paid for the item before they gave me the refund. I will never order from this company again.
When our shipment arrived it didn't have the costume in it and when I called about it they lied and said it had shipped and that I would get before Halloween, then the Friday before Halloween I still hadn't received the costume they guaranteed would be there so I called and the guy I talked apologized profusely and stated that I shouldn't have been told they shipped because costume was on back order and had been for awhile. Will never buy from them again